MLC 2006 Compliant

Grievance & Complaint Procedure

In line with MLC 2006, Standard A1.4, and the national recruitment and placement rules of Bangladesh and India, we maintain a fair, effective and confidential procedure for seafarers' complaints about our recruitment and placement activities.

Confidentiality Guarantee: All complaints are handled with strict confidentiality. No seafarer will face retaliation for filing a complaint in good faith.

Complaint Resolution Process

Raise the Concern

Raise the concern with your head of department (Bosun, Chief Officer, Chief Engineer or Chief Cook) or the Master. You can also contact us directly at any time, whether you are on board or ashore.

Formal Complaint

If unresolved, submit a formal written complaint to the Master of the vessel or to our Grievance Officer at grievance@skengineering-maritime.com.

Investigation

We will acknowledge your complaint within 2 working days and aim to complete our investigation within 7 working days. We will share the findings with you, and with others only where needed to resolve the complaint.

Resolution

We will propose corrective action and confirm the outcome to you in writing.

External Referral

If you are not satisfied, or if you prefer not to use our procedure, you may contact the Department of Shipping (Bangladesh), DGMA (India), the flag state or the port state authority at any stage.

Your Rights Under MLC 2006

You have the right to file a complaint without fear of retaliation or victimization
You have the right to be accompanied by a colleague or representative during proceedings
Your complaint will be investigated promptly and fairly within 7 working days
You will receive a written response with the outcome and any corrective action taken
If unsatisfied with the internal resolution, you may refer the matter to the competent authority
You may contact the flag state, port state, or your national maritime authority at any time
No recruitment or placement fees for seafarers — if asked to pay, this is a violation to be reported

How to File a Complaint

Complaints are handled in strict confidence. You can reach our dedicated Grievance Officer directly, or contact the office that handles your matter.

Grievance Officer — Direct Contact

For all complaints about recruitment, placement or crew management, we acknowledge within 2 working days and investigate within 7 working days.

grievance@skengineering-maritime.com

Bangladesh Office

bd@skengineering-maritime.com

+880 1372-232373

Regulatory Authority: Department of Shipping, Ministry of Shipping, Government of the People's Republic of Bangladesh

India Office

in@skengineering-maritime.com

+91 22 2087 3023

Regulatory Authority: Directorate General of Maritime Administration (DGMA), Ministry of Ports, Shipping and Waterways, Government of India

If you are not satisfied with our procedure, you may also contact the Department of Shipping (Bangladesh), DGMA (India), the flag state or the port state authority at any stage.